License photo confirmation screen

New Here ,
Feb 27, 2020 Feb 27, 2020

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I was browsing through adobe stock looking for an image and I accidentally clicked on the "License" button. There was no confirmation screen afterwards and it immediately licensed the image and charged me a credit. I never downloaded the image or viewed it in any of my adobe suite software programs. After talking with chat, I was able to get a credit back as a one time courtesy.

 

From a quick google search it looks like this is a common issue that affects a lot of people. Are there any plans to add some sort of confirmation screen? Otherwise, it seems like this is a sneaky tactic to eat up credits.

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Licensing, Troubleshooting

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New Here ,
Jul 01, 2020 Jul 01, 2020

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I encountered the same issue. When clicking on an image to enlarge I accidentally clicked the license button before it was fully visible. When I requested to remove it, I was told that if I "un-license" the image I can never re-license, which makes no sense. Why is there no confirmation screen before licensing is complete? This is clearly a common problem as I found dozens of threads about it online. 

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Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

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Apologies for the delayed reply mtseely. Our office was closed the week of the fourth.

 

I was able to look up your customer care case and I feel you were misinformed. My contact on the customer care team will reach out to you to assist you further.

EBQ

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