Licensed an image that CLEARLY stated it was vector, Adobe stock also said "License in Illustrator" Image was a JPEG, I'd like my credit back. FILE #: 81812709

[#1]

How do I get my credit back and how does this get fixed?

[#2]

How do I get my credit back and how does this get fixed?

[#3 · Accepted solution]

Dear customer, when you look at file type of the file - it say it's a jpeg file.  Since the graphic itself has vector in it - I am sure you have been confused.  Also, as illustrator can open jpeg file - the application icon's default is one you have set it the last.  Hope this clears your issue.  I have credited back 1 license on your account. 

Regards

[#4]

I agree with you that it says JPEG so when I looked for a different one after noticing that. The image and icon  CLEARLY said "VECTOR" so I believe it should be requested of the designer to REMOVE the word VECTOR from their file.

Thank you for crediting my account.