Licensed an image that CLEARLY stated it was vector, Adobe stock also said "License in Illustrator" Image was a JPEG, I'd like my credit back. FILE #: 81812709

New Here ,
Feb 17, 2018

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How do I get my credit back and how does this get fixed?

Dear customer, when you look at file type of the file - it say it's a jpeg file.  Since the graphic itself has vector in it - I am sure you have been confused.  Also, as illustrator can open jpeg file - the application icon's default is one you have set it the last.  Hope this clears your issue.  I have credited back 1 license on your account. 

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Licensed an image that CLEARLY stated it was vector, Adobe stock also said "License in Illustrator" Image was a JPEG, I'd like my credit back. FILE #: 81812709

New Here ,
Feb 17, 2018

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How do I get my credit back and how does this get fixed?

Dear customer, when you look at file type of the file - it say it's a jpeg file.  Since the graphic itself has vector in it - I am sure you have been confused.  Also, as illustrator can open jpeg file - the application icon's default is one you have set it the last.  Hope this clears your issue.  I have credited back 1 license on your account. 

Regardsgardening.png

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Feb 17, 2018 0
Adobe Employee ,
Feb 17, 2018

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Dear customer, when you look at file type of the file - it say it's a jpeg file.  Since the graphic itself has vector in it - I am sure you have been confused.  Also, as illustrator can open jpeg file - the application icon's default is one you have set it the last.  Hope this clears your issue.  I have credited back 1 license on your account. 

Regardsgardening.png

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Feb 17, 2018 1
New Here ,
Feb 17, 2018

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I agree with you that it says JPEG so when I looked for a different one after noticing that. The image and icon  CLEARLY said "VECTOR" so I believe it should be requested of the designer to REMOVE the word VECTOR from their file.

Thank you for crediting my account.

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Feb 17, 2018 0
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