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How do I get my credit back and how does this get fixed?
Dear customer, when you look at file type of the file - it say it's a jpeg file. Since the graphic itself has vector in it - I am sure you have been confused. Also, as illustrator can open jpeg file - the application icon's default is one you have set it the last. Hope this clears your issue. I have credited back 1 license on your account.
Regards
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How do I get my credit back and how does this get fixed?
Dear customer, when you look at file type of the file - it say it's a jpeg file. Since the graphic itself has vector in it - I am sure you have been confused. Also, as illustrator can open jpeg file - the application icon's default is one you have set it the last. Hope this clears your issue. I have credited back 1 license on your account.
Regards
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Dear customer, when you look at file type of the file - it say it's a jpeg file. Since the graphic itself has vector in it - I am sure you have been confused. Also, as illustrator can open jpeg file - the application icon's default is one you have set it the last. Hope this clears your issue. I have credited back 1 license on your account.
Regards
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I agree with you that it says JPEG so when I looked for a different one after noticing that. The image and icon CLEARLY said "VECTOR" so I believe it should be requested of the designer to REMOVE the word VECTOR from their file.
Thank you for crediting my account.