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Hi,
I have licensed image number '37434412' and every time I download the file on Mac and PC it does not open.
Please can you send me the file that opens in illustrator.
Kind regards
Charles
Hi Charles,
I understand your concern, however, we are not being able to provide you with the illustration since the file was not properly submitted by the contributor.
Also, I see you have licensed the file (37434412) under your team's account. I would request you to contact the support team directly from the team's portal for further assistance.
Regards
Twarita
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To clarify, is this from Adobe Stock?
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Yes
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I just downloaded and licensed the same image. It crashes Illustrator for me, too.
Illustrator 2018 (22.1)
OS 10.13.3
I'll move this from Forum Comments to Adobe Stock.
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Hi Charles,
We apologize for the inconvenience caused to you. Let me get this checked for you by my concerned team. I will update you as soon as I hear from them. Appreciate your patience.
Regards
Twarita
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Hi Charles,
Our product team has confirmed that the above file(37434412) is corrupted. I have added an image license to your account so that you can use it against a different image.
Hope that helps!
Feel free to update this thread in case of any additional questions.
Regards
Twarita
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Hello Twarita.
This Doesn't help.
I have used these images in a design which is sold as an idea for a client.
I need these illustrations.
Please help further. G
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Hi Charles,
I understand your concern, however, we are not being able to provide you with the illustration since the file was not properly submitted by the contributor.
Also, I see you have licensed the file (37434412) under your team's account. I would request you to contact the support team directly from the team's portal for further assistance.
Regards
Twarita