Licensed Image in error

New Here ,
Mar 14, 2018

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I have licensed and saved File 117673258 in error, I was meant to save a preview for draft artwork.

Is there an option to undo the licensing of an image?

Thanks

Emma

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1 Correct Answer

Adobe Employee , Mar 14, 2018
Sheena Kaul Adobe Employee , Mar 14, 2018
Hi Graeme,Kindly contact the support from within your admin console so that the correct resolution can be provided to Emma.Creative Cloud for teams Regards,Sheena

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Adobe Employee ,
Mar 14, 2018

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Hi Emma,

I'm sorry to hear that you accidentally licensed an image from Adobe Stock website.

I did check your account and see that you're assigned licenses on a teams plan for which you'll need to contact your team admin or Contact Customer Care for more details on this issue.

Let me know if that helps!

Regards,

Sheena

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New Here ,
Mar 14, 2018

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It doesn't help.

I am the team admin for this subscription.  I don't see what I can do different to what Emma has already done?

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Adobe Employee ,
Mar 14, 2018

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Hi Graeme,

Kindly contact the support from within your admin console so that the correct resolution can be provided to Emma.

Creative Cloud for teams

Regards,

Sheena

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