I have recently bought two images through Adobe Stock using up 2 credits - one downloads, opens and works perfectly, and the other doesn't.
The image that isn't working is here:
The item number is FILE #: 48275611
The error message I get when I try to open in Illustrator is:
"The operation cannot complete because of an unknown error." - which isn't very helpful!
Looking around the forums I've seen this post - Re: AI 2017 Won't Open any new files
This seems to be the error I am experiencing - is the image in question corrupted?
The other image I bought works fine from the same source - so I'm not sure what the issue is. I'm using the latest version of Illustrator.
I really apologize for the inconvenience caused to you. Let me get this file checked for you by our product team. I will update you as soon as I hear from them. Appreciate your patience.
I have checked the above-mentioned file(48275611) with our product team and found that the file is faulty. I really apologize for the trouble you have faced with this file.
Also, I see you have purchased a pack of 5 credits under the Adobe ID shared in the forums so I am adding 1 credit to your account so that you can license a different image instead.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Great thank you - I will look for an alternative
You are welcome!