Licensed picture by mistake - how to undo ?

[therishi]

Sorry to bother you - but would love an update to the web licensing procedure that gave me a possibility to say NO if I hit a license button i.e. when scrolling while searching.

I just licensed a hilarious picture I'll never find any use for And having it in my library just annoys me - with an else really nice service that I'm discovering as more and more useful.

The file is #2337420

All the best

Rishi

[KanikaS · Accepted solution]

Hi Rishi,

I have added an image credit to your account so that you can license a different image instead.

Hope that helps.

[therishi]

Thank you !

Still I'd suggest a confirmation procedure on web like when I license inside PS or ID.

But anyway thanks

All the best

Rishi

Sent from my iPhone

[KanikaS]

Thanks for your feedback Rishi, we appreciate that.

You're welcome!

[Fasih Akber]

Hi Kanikas,

I have the same problem!!! Can you guys make it so that it takes another step before you license! One click is too easy....

[twaritar3263062]

Hi Kato,

Thank you for sharing the feedback. Our engineering team is already working on the request. Can you please share your issue/ image ID you have accidentally licensed?

Regards,

Twarita

[elizabethp97247182]

Hi There,

I had the same problem with accidentally clicking license on the wrong photo - is there anyway to undo this?

Thanks,

E

[martinj94953883]

Hi,

I have the same problem, accidentally licenced while scrolling hte FILE #: 232159012.

This step should require confirmation.

Thank you.

[billmuscle1]

Yikes I did the same while scrolling. I sure needed all 10 and now I have only 9. Can i undo the license?

The image number is 153483113

Thanks,

Bill Geiger (new user)

[WendellaBee]

Hello Bill,

Please delete the asset and remove it from any libraries. I confirmed you licensed this and have granted you a replacement license.

EBQ

[tiffanyannesmith]

Hello! I accidentally purchased image 110984168 . Is there any way to undo it?

Thank you!

Tiffany Smith

[Nitika T]

Hi there,

I accidentally licensed img#313725273 while scrolling. I want to undo the license so I can get the credit back please.

Thanks,

Nitika

[Vani_100]

Hello Nitika T,

I have verified that you have licensed asset id 313725273  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

[mrekhi46]

Please can you unlicense 98088201 and 362692532 as I accidentally licensed these while scrolling on my phone. Thank you!!

[Vani_100]

Hello mrekhi46,

I have verified that you have licensed asset id #98088201 and #362692532 and have granted you 2 replacement license. Please delete asset from any downloads or library at your end.

[Thylania]

I accidentally licensed file #12515170 and want it removed. Please delete it!

Thanks, Thylania

[Vani_100]

Hello Thylania ,

I have verified that you have licensed 12515170  asset and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!!