Licensed Stock Audio Not Recognized By Premiere When I Export

Community Beginner ,
Apr 14, 2021 Apr 14, 2021

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Bought a stock audio track from within the Premiere Pro project I'm trying to export. I see the track in my license history on Adobe Stock, and I now have one fewer asset than I did before, so I am certain that I bought the track. When I go to export, I get a warning that the project contains unlicensed audio.

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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@JayI14 Can you assist here?

EBQ

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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HI there.  I'm not certain why this is happening.  I've tried it several ways on my account and it works fine for me.  Are you attempting to export from the Project panel?  It appears so, since I can see your export settings in the background of the image.  This should be fine as well.  When you look at the audio asset in the project panel, does it show a "Shopping cart" icon in the thumbnail?  That would indicate that it thinks the asset is unlicensed.  Can you still see it in the search results panel and does it have a blue check mark on it showing it is licensed?  You should also be able to down load it from the libraries panel by clicking the download icon (the cloud with the arrow pointing down) or clicking the three dots next to that and selecting save to local folder. 
If you do see that shopping cart icon in the project panel, can you click it and license it again?  It shouldn't deduct anymore quota from you as your license history knows it's licensed.  
Try those things and if you still have issues can I get the info about your setup? (Mac or Windows?  Operating System version?  Premiere version?) and can you use the Adobe Log Collector Tool to get the logs for your computer and attach them here?  

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Thanks

Jay

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Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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Hi Jay,

 

I'm not really sure what happened here, but I resolved the problem by downloading the track again this morning from the libraries panel and deleting the previously downloaded version from my timeline. I should note that the previously downloaded track looks different from this one. See attached screenshot: The highlighted track is the one I downloaded originally, and the track at the bottom called Inner Reflection_Adobestock is the one I downloaded this morning from the libraries panel. 

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Adobe Employee ,
Apr 15, 2021 Apr 15, 2021

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I'm glad this is working for you now.  As for them looking different, it appears to me that they are just in different folders.  The top one is in a media folder and the bottom one is directly on your project.  Hopefully this resolves your issue and if you have any further issue, please let us know.

Jay

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Community Beginner ,
Apr 25, 2021 Apr 25, 2021

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I am having this exact same problem and have been having it since the Essential Sound panel incorporated Adobe Stock. Here is my process and what is happenning. Any help would be appreciated. 

 

So when making a video, I use the Essential Sound Panel in order to find music I like. I then add the music to the project, usually multiple tracks to test a few of them out with effects. Once I am satisfied with the sound, I right click on the audio in the timeline and license it. 

 

According to the Adobe websit, and the pop up I get later, this is supposed to then import the licensed full audio into the project, instead the shopping cart icon is still visible in the Stock Media Folder in the project panel. If I restart Premiere, this will disappear, confirming that the music has been licensed. Unfortunately, this does not actually download the high quality track and replace it in the project. When I take a look at the track properties, it is still the preview version of the track that was being used. 

 

Adobe Stock.png

I usually have to resort to re-finding and downloading the tracks manually, then manually replacing them in my timeline (including re-doing any of the edits I did not the tracks previously) before exporting. 

 

This is getting extremely frustrating as I've been using Stock like this since it launched and not once ahs it worked as advertized, I have to do it like this every time. I ahve tried on 3 different computers as well, so I don't think it's my system. 

 

I have extracted the logs using the process you linked above but I can't upload them here as it says the file type (.zxp) is not allowed. 

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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It almost seems like restarting Premiere causes some kind of glitch where the shopping cart icon disappears from view, but there remains an empty space where it once was (causing the audio file name to be indented), and the track remains the unlicensed low quality version. 

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