Licensed Stock Error Message

[RhecePeace]

Hi!

I just purchased an adobe stock Ai image and when I go to open it; it displays an Error Message "CAN NOT OPEN ILLUSTRATION". I am using the newest version of Ai...and have never come across this problem before. Any suggestions?

File #: 1452115522

Cheers.

[Sheena Kaul]

Hi Lyndsay,

I apologize for the troubles that you've been facing with the file licensed.

I tried to check the file as per the file ID mentioned b you but I am unable to locate the file. Could you please check the file ID again and confirm it so that we can help you better?

Regards,

Sheena

[RhecePeace]

Hi Sheena,

Here is the link to the image. And my order number. I also provided a screen shot for your convenience.

Order # ADB029837791

Order Date: April 24, 2018

Stock photos, royalty-free images, graphics, vectors & videos | Adobe Stock

Cheers,

[Sheena Kaul]

Hi Lyndsay,

Thanks for the information. I see the difference here with the actual File ID being 145211522 (you had mentioned an incorrect one in your first post).

I did check the image license and opened it in my Illustrator app (the latest version) and it show he same error to me as well.

Let me report this file to my team here and get it checked. I will update you as soon as I hear from them.

Regards,

Sheena

[Sheena Kaul · Accepted solution]

Hi Lyndsay,

Apologies for the delay in response.

The file seems to have been uploaded incorrectly by the contributor and were working with them to get it fixed.

In the meantime, I have emailed you the correct file to use in Illustrator format.

Regards,

Sheena