Licensed the wrong image

[CarlMell]

Hi, I just licensed the wrong image,

Was supposed to get: FILE #: 170558320

What I accidentally clicked on: FILE #: 128092208

Is there any way to swap the files/reclaim a purchase?

[Abambo]

There is no possibility to "un-license" a licensed image. However, Adobe normally returns an image credit in such cases. Either Contact Customer Care , or wait until a friendly Adobe staff member answers this thread.

Update if you need further help.

[Sheena Kaul · Accepted solution]

Hi Carl,

I apologize for the experience. I did check your account and it show that the Adobe Stock subscription has been cancelled.

You won't be able to use the services any further.

Regards,

Sheena