Licensed the wrong image

New Here ,
Mar 06, 2019

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Hi, I just licensed the wrong image,

Was supposed to get: FILE #: 170558320

What I accidentally clicked on: FILE #: 128092208

Is there any way to swap the files/reclaim a purchase?

Hi Carl,

I apologize for the experience. I did check your account and it show that the Adobe Stock subscription has been cancelled.

You won't be able to use the services any further.

Regards,

Sheena

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Licensed the wrong image

New Here ,
Mar 06, 2019

Copy link to clipboard

Copied

Hi, I just licensed the wrong image,

Was supposed to get: FILE #: 170558320

What I accidentally clicked on: FILE #: 128092208

Is there any way to swap the files/reclaim a purchase?

Hi Carl,

I apologize for the experience. I did check your account and it show that the Adobe Stock subscription has been cancelled.

You won't be able to use the services any further.

Regards,

Sheena

Views

130

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 06, 2019 0
Adobe Community Professional ,
Mar 07, 2019

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There is no possibility to "un-license" a licensed image. However, Adobe normally returns an image credit in such cases. Either Contact Customer Care , or wait until a friendly Adobe staff member answers this thread.

Update if you need further help.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Mar 07, 2019 1
Adobe Employee ,
Mar 07, 2019

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Hi Carl,

I apologize for the experience. I did check your account and it show that the Adobe Stock subscription has been cancelled.

You won't be able to use the services any further.

Regards,

Sheena

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Mar 07, 2019 1
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