Licensed Wrong Image

New Here ,
Mar 13, 2018

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I licensed and downloaded FILE #: 116082358 but meant to license FILE #: 117164247

Same shot, different lighting. Is there any way I can get the correct image?? Thanks!!

Hi Elizabeth,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed the Stock file(116082358), I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Licensed Wrong Image

New Here ,
Mar 13, 2018

Copy link to clipboard

Copied

I licensed and downloaded FILE #: 116082358 but meant to license FILE #: 117164247

Same shot, different lighting. Is there any way I can get the correct image?? Thanks!!

Hi Elizabeth,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed the Stock file(116082358), I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Views

51

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 13, 2018 0
Adobe Employee ,
Mar 13, 2018

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Hi Elizabeth,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed the Stock file(116082358), I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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