licensing issue - wrong image ordered

[simonl99835153]

   Hi, I ordered video: FILE #: 208162975 by mistake. I cancelled it downloading.

Please can I be credited.

Thanks

Simon

[Sheena Kaul · Accepted solution]

Hi Simon,

I apologize as this is an on-demand purchase, you'll have to Contact Customer Care for the refund and billing queries.

Let me know if you have troubles reaching the support.

Regards,

Sheena