Licensing problem

New Here ,
Jan 19, 2021 Jan 19, 2021

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Hi There,

 

I tried to licence the stock medium 136799380 with existing credits several times.

I always get a message that there was a system error and that I had to retry or refer to the support...

I have 3 credits left in my account and the standared license would cost 1 credit.

 

Is this a known issue? How can i solve this?

Kind regards

Thomas

 

 

Bildschirmfoto 2021-01-20 um 08.56.20.png

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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Please contact customer care, https://helpx.adobe.com/de/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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