Loose all my stock credits

New Here ,
Oct 17, 2018

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Hi,

Why do i loose my stock credits when i cancel my subscription. I think its very unsatisfactory.

Surely i've paid for them.

Regards

Hi Craig,

I believe you're referring to your unused Stock licenses in your account at the time of cancellation.

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

Regards,

Sheena

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Loose all my stock credits

New Here ,
Oct 17, 2018

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Hi,

Why do i loose my stock credits when i cancel my subscription. I think its very unsatisfactory.

Surely i've paid for them.

Regards

Hi Craig,

I believe you're referring to your unused Stock licenses in your account at the time of cancellation.

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

Regards,

Sheena

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Oct 17, 2018 0
Adobe Employee ,
Oct 17, 2018

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Hi Craig,

I believe you're referring to your unused Stock licenses in your account at the time of cancellation.

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

Regards,

Sheena

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Oct 17, 2018 0
New Here ,
Apr 19, 2019

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This just happened to me. I had over 100 credits that went away because I cancelled. This is an absurd and abhorrent business practice that is nothing short of stealing from customers to bully them into keeping a subscription. Such an unethical practice.

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Apr 19, 2019 0
Adobe Community Professional ,
Apr 20, 2019

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I‘m sorry for you, but its written down in the terms like that. For as long as you maintain your subscription, your rolled over credits stay available. But taking a stock subscription for a year and keeping the credits till the end of times does not work here. You will even loose roll overs when you downgrade.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Apr 20, 2019 0
New Here ,
Apr 20, 2019

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Whether it is in the terms or not, this practice is still unethical and is stealing from customers.

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Apr 20, 2019 0
Adobe Community Professional ,
Apr 22, 2019

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ahoffman50  wrote

Whether it is in the terms or not, this practice is still unethical and is stealing from customers.

First it's in the terms, you know in advance what happens. It would be unethical if it would not be announced in advance.

Second it is a more than standard term in this industry and in similar situations ie car sharing subscriptions, public transport etc.

You may be unhappy with the situation, but it is not stealing. You should have been aware of this.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Apr 22, 2019 0
New Here ,
Apr 22, 2019

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Stealing happens even if one is aware that it is happening.

Just because others do it, doesn't mean Adobe has to as well. Rise up, be better.

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Apr 22, 2019 0
Abambo LATEST
Adobe Community Professional ,
Apr 24, 2019

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ahoffman50  wrote

Stealing happens even if one is aware that it is happening.

Just because others do it, doesn't mean Adobe has to as well. Rise up, be better.

It's simply standard business practice. The fact that you do not like it does not make it "stealing".

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Apr 24, 2019 0
New Here ,
Apr 02, 2019

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I think this is also frustrating. I feel like they are cheating you and overcharging. If I already paid every month for the 10 credits, I should be able to keep them after I cancel my subscription. I don't use all my 10 credits each month and they keep you in a perpetual billing cycle because it would be stupid to lose all the credits you've already paid for. Adobe - this is dumb!

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Apr 02, 2019 0
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