Lost my Adobe Stock Credits when changing CC subscription

New Here ,
Dec 28, 2017 Dec 28, 2017

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I have been using the creative cloud subscription with adobe stock for over a year now. In this time i have built up credits that i haven't used on adobe stock. I decided to downgrade my CC subscription to not include the stock as i had loads of credits (that i had paid for in my subscription).

I figured it would make more sense to buy as i go in future once i had used all my credits. Now they all seem to have disappeared? I would like to know what this glitch is and i would also like them to be added back to my account immediately as i have already paid for them!

Thanks in advance

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Adobe Employee , Dec 28, 2017 Dec 28, 2017
I would request you to contact our support team for the refund related queries. Please see the link shared above.If you are unable to reach our support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link RegardsTwarita

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Adobe Employee ,
Dec 28, 2017 Dec 28, 2017

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Hi David,

Sorry to hear that you are facing troubles. I have checked your account details and noticed that you had a Creative-cloud for individuals-All Apps+Adobe Stock subscription which has been cancelled and  your remaining assets got expired on 12/14/2017.

I would like to let you know that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Dec 28, 2017 Dec 28, 2017

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Hi,

Thank you for your reply.

Well to be frank i'm disgusted with the answer as i have paid for these already. I imagine that this is covered in the t's and c's but it doesn't mean it doesn't stink!

I shall contact support and then seek alternative software solutions should they not reinstate my paid for credits.

Had i of known this i would have used them all before downgrading my subscription.

Regards

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Adobe Employee ,
Dec 28, 2017 Dec 28, 2017

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I would request you to contact our support team for the refund related queries. Please see the link shared above.

If you are unable to reach our support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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