Lost my Credits

Jul 07, 2017

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Hello, I also lost my credits. I am not even sure how many I had but my credit card date expired and once I went in and renewed the card info all my credits I had saved were gone. Can you see how many I had and retrieve them? I have been a customer with adobe stock and fotolia which merged into adobe stock for years.

Hi Jason,

I see your account has been suspended and thus the remaining assets got expired on 12/14/2017. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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Lost my Credits

Jul 07, 2017

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Hello, I also lost my credits. I am not even sure how many I had but my credit card date expired and once I went in and renewed the card info all my credits I had saved were gone. Can you see how many I had and retrieve them? I have been a customer with adobe stock and fotolia which merged into adobe stock for years.

Hi Jason,

I see your account has been suspended and thus the remaining assets got expired on 12/14/2017. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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Jul 07, 2017 0
Adobe Employee ,
Jul 08, 2017

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Hi Joy,

I have checked your account and noticed that your unused credits/unused license on 8th of July 2017 is zero and therefore you are not able to see them in your account anymore.

Also, I see that your plan is not active at the moment, if you wish to renew your plan please Contact Customer Care

Please feel free to update this thread in case of any additional query.

Regards,

Twarita

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Jul 08, 2017 1
Dec 14, 2017

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I had 80 images available yesterday.  None today.  Please advise.

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Dec 14, 2017 0
Adobe Employee ,
Dec 15, 2017

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Hi Jason,

I see your account has been suspended and thus the remaining assets got expired on 12/14/2017. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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Dec 15, 2017 1
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