Lots of images left to download but not be able

New Here ,
Jul 09, 2018 Jul 09, 2018

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I try to licensing one image and I have about 80 images credit left to download but it say that it was a problem with payment and ask me to check it.

Why can't I download even that I have a lot credits on my account?

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Adobe Employee , Jul 10, 2018 Jul 10, 2018
art-ongs99873561,Once you clear your blocked payments, your subscription will be reactivated and you can use your remaining assets. After that, if you wish you can cancel your subscription by following the steps as mentioned in the help document: Cancel your Adobe Stock membershipNote: Please download all the assets prior to cancelling your subscription.Regards,Twarita

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Adobe Employee ,
Jul 09, 2018 Jul 09, 2018

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Hi art-ongs99873561,

Sorry to hear that you are facing issues with Stock services.

I have checked your account and noticed that your Adobe Stock subscription has been suspended due to payment issues.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jul 09, 2018 Jul 09, 2018

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I have 118 credits on my account. If I cancel my subscription, will I be able to use those credits? Or do I need to maintain a subscription?

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Adobe Employee ,
Jul 10, 2018 Jul 10, 2018

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Hi Thomas,

Thanks for reaching out to the Adobe Stock community.

I would suggest you download all your assets (118) prior to cancelling your Stock subscription. The downloaded assets remain in your license history.

Even after the cancellation of the subscription, the assets remain valid until the last billing date, after which they expire if not downloaded.

Hope this information helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jul 10, 2018 Jul 10, 2018

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So I do need to continue paying for using my remaining credits?

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Adobe Community Professional ,
Jul 10, 2018 Jul 10, 2018

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At the end of your subscription, when the cancel will get effective, all unused rollover assets will be gone.

This means that you need to keep your subscription life to keep the rolled over assets. If you cancel, they will be gone. If you restart a subscription, the the rollover count will be 0.

If you do not need regularly stock images, best is to get them as needed by buying credits.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Jul 10, 2018 Jul 10, 2018

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art-ongs99873561,

Once you clear your blocked payments, your subscription will be reactivated and you can use your remaining assets. After that, if you wish you can cancel your subscription by following the steps as mentioned in the help document: Cancel your Adobe Stock membership

Note: Please download all the assets prior to cancelling your subscription.

Regards,

Twarita

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