Low quality jpg file from Adobe Stock

New Here ,
Nov 09, 2020 Nov 09, 2020

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Hello, I downloaded a jpg file from Adobe stock with a standard license and tried to use it in Photoshop. But the file is unusable since it turns out to be too small and pixelated - The preview file was much better quality than the licensed one. Am I doing something wrong? And how can I find out what is the size of a file before downloading it? 

 

This is a link to the file I downloaded:

https://stock.adobe.com/lv/388170609?asset_id=388170609 

 

Looking forward to hearing from you soon.

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Hi DiiDii,

The file does not export well as a jpeg. If you are able to open the .ai file in Illustrator you an export it as a TIFF and open it in Photoshop. Let me know if this is not an option.

EBQ

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New Here ,
Nov 09, 2020 Nov 09, 2020

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I do not have Illustrator - just Photoshop. Therefore that is not an option for me. What could be a solution in this case? Also, how can I know such details before downloading any file? 

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New Here ,
Nov 09, 2020 Nov 09, 2020

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Also, it looks like I am experiencing the same problem with these 2 images too that I just licensed:

https://stock.adobe.com/lv/298784083?asset_id=298784083 

 

https://stock.adobe.com/lv/303757610?asset_id=303757610 

 

I am looking forward to hear from you soon. 

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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These are all from the same contributor. You will have this problem with any of this person's files. Please find another contributor.  I have granted you replacement licenses.

 

EBQ

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New Here ,
Nov 09, 2020 Nov 09, 2020

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Ok, thank you! 

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