Lower Thirds not downloading

New Here ,
Sep 09, 2018 Sep 09, 2018

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I just purchased a lower thirds through Premiere Pro. I received an email from Adobe saying my purchase went through, and I got a notification from my bank that the charge went through, but when I drag the lower thirds thumbnail onto my timeline it just sits there on the "loading motion graphics" window at 0% forever. I can't even cancel the download without it freezing Premiere and me having to force quit. I've clicked the download/cloud icon but that doesn't seem to achieve anything either.

I've purchased Adobe stock before with no issue so I don't know what I can do to resolve this. Has anyone experienced this? Adobe doesn't even give direct contact options so I'm at a loss on how to fix this. I'm on a 24 hour edit window and really panicking that I won't be able to complete this on time because Premiere isn't working how it's supposed to.

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Adobe Employee ,
Sep 10, 2018 Sep 10, 2018

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Hi CN,

Can you provide the asset ID for the file you are trying to download please?

EBQ    

EBQ

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