Lower version than the file has been created in

New Here ,
Nov 20, 2019 Nov 20, 2019

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When I open my download 300736501, I only see text. I follow the text instructions and still can't access my file. What are my options? Capture.PNG

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correct answers 2 Correct Answers

Adobe Employee , Nov 20, 2019 Nov 20, 2019
Hello J., I've licensed  and downloaded the file and this template opens as expected in Adobe Illustrator. EBQ

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Adobe Employee , Nov 21, 2019 Nov 21, 2019
Hi J., Choose download instead of "Open In" and then open the file in Illustrator. The file should open as expected. If it does not let me know. EBQ

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Adobe Community Professional ,
Nov 20, 2019 Nov 20, 2019

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With what program and version did you open the file? You should have the latest version of Illustrator to be sure to be able to open the file.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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Hello J.,

I've licensed  and downloaded the file and this template opens as expected in Adobe Illustrator.

EBQ

EBQ

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New Here ,
Nov 21, 2019 Nov 21, 2019

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Unfortunately that doesn't help my situation. Am I able to be refunded? I've already thrown away too much time trying to open this file.

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Adobe Employee ,
Nov 21, 2019 Nov 21, 2019

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Hi J.,

I want to help you but you haven't responded regarding what program you are using and how you are opening the file.

EBQ

EBQ

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New Here ,
Nov 21, 2019 Nov 21, 2019

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Thank you. I'm right clicking and selecting "open with" and opening with Adobe Illustrator 2019

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Adobe Employee ,
Nov 21, 2019 Nov 21, 2019

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Hi J.,

Choose download instead of "Open In" and then open the file in Illustrator. The file should open as expected. If it does not let me know.

EBQ

EBQ

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New Here ,
Nov 21, 2019 Nov 21, 2019

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Thanks. Sorry, I've already downloaded when I try "open in".  I've tried opening illustrator first and then opening. Still no luck.

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Adobe Employee ,
Nov 21, 2019 Nov 21, 2019

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Thanks, this is helpful. I've given you a replacement license.

 

EBQ

EBQ

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New Here ,
Nov 21, 2019 Nov 21, 2019

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Thank you

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