Mein Abo ist nicht

New Here ,
Nov 11, 2018 Nov 11, 2018

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Ich habe ein AdobeStock Abo gekauft und habe beim Kauf nicht, beachtet, wie teuer es ist. Jetzt will ich es wieder kündigen, was ich aber nicht kann. Wenn ich es im Internet nach antworten auf dieses Problem suche, kommen Vorschläge, die mir zeigen, ich solle auf " Abo kündigen" drücken. Bei mir gibt es keinen solchen Buttom, nur bei der creative Cloud. Bitte ich möchte, dieses Abo dringend kündigen. liebe Grüsse Timur

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Adobe Employee , Nov 12, 2018 Nov 12, 2018
Hi Timur,Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.I have checked your account details and noticed that you had signed up for Adobe Stock 10 assets per month(one-year) subscription on 11 Nov 2018. When you subscribe Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. Also, If you cancel during the first-month billing cycle, your credit ca...

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi Timur,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 assets per month(one-year) subscription on 11 Nov 2018.

When you subscribe Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. Also, If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

For more information, you may also refer to Adobe Subscription and Cancellation Terms | Adobe

So since you have signed up on 11th November 2018 (the first will be free), you will be charged on 11th December 2018 if you fail to cancel the subscription within the time frame which is mentioned above.

Please confirm if you want to continue with your trial subscription for the first month or if you wish to cancel the subscription now so that I can assist you further.

Regards,

Twarita

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