Message about system error on Adobe Stock page

New Here ,
Jul 13, 2020

Copy link to clipboard

Copied

Hello,

i always get a message in adobe stock today that i can't close
My agency has an account with a permanent subscription. Everything looks correct in the account settings.
How can I fix the problem?

The message translated with deepl:
Unfortunately a system error has occurred. If you do not receive an email confirming your payment within the next few minutes, please try again or contact support.

Bildschirmfoto 2020-07-13 um 12.14.32.png

TOPICS
Account management, Licensing, Troubleshooting

Views

27

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Message about system error on Adobe Stock page

New Here ,
Jul 13, 2020

Copy link to clipboard

Copied

Hello,

i always get a message in adobe stock today that i can't close
My agency has an account with a permanent subscription. Everything looks correct in the account settings.
How can I fix the problem?

The message translated with deepl:
Unfortunately a system error has occurred. If you do not receive an email confirming your payment within the next few minutes, please try again or contact support.

Bildschirmfoto 2020-07-13 um 12.14.32.png

TOPICS
Account management, Licensing, Troubleshooting

Views

28

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 13, 2020 0
Adobe Employee ,
Jul 14, 2020

Copy link to clipboard

Copied

Hi comon-werbeagentur,

I would need more information to determine why you are receiving this message.

  1. Are you attempting to license an asset?
  2. I see you have multiple profiles, which profile are you using when you see this error? What name or company appears at the top of the profile menu?

 

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 14, 2020 0
Resources
Buy Adobe Stock
Getting Started