Message about system error on Adobe Stock page

New Here ,
Jul 13, 2020 Jul 13, 2020

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Hello,

i always get a message in adobe stock today that i can't close
My agency has an account with a permanent subscription. Everything looks correct in the account settings.
How can I fix the problem?

The message translated with deepl:
Unfortunately a system error has occurred. If you do not receive an email confirming your payment within the next few minutes, please try again or contact support.

Bildschirmfoto 2020-07-13 um 12.14.32.png

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Account management, Licensing, Troubleshooting

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Adobe Employee ,
Jul 14, 2020 Jul 14, 2020

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Hi comon-werbeagentur,

I would need more information to determine why you are receiving this message.

  1. Are you attempting to license an asset?
  2. I see you have multiple profiles, which profile are you using when you see this error? What name or company appears at the top of the profile menu?

 

EBQ

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