Mispurchase by minor

New Here ,
Apr 17, 2018

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I have a problem regarding the mispurchase of footage.

The daughter of a well-known has made a mispurchase on Adobe Stock in my name. I wasn't paying attention by having her surf the Internet on my computer. Now I am faced with the problem that I do not need the purchased material nor do I have any use for it.

So I would like to return the license and cancel the payment. Is that possible in any way?

By the way, the Adobe Stock fast payment system is a bit too fast, a final check of the shopping cart would be desirable so no mispurchase can happen anymore.

Best regards,

Alex 

Hi Alex,

I'm sorry to hear that.

Since it is a refund request and the cancellation of the license purchase, I would request you to Contact Customer Care for the same.

Feel free to update the thread in case of any troubles.

Regards,

Sheena

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Mispurchase by minor

New Here ,
Apr 17, 2018

Copy link to clipboard

Copied

I have a problem regarding the mispurchase of footage.

The daughter of a well-known has made a mispurchase on Adobe Stock in my name. I wasn't paying attention by having her surf the Internet on my computer. Now I am faced with the problem that I do not need the purchased material nor do I have any use for it.

So I would like to return the license and cancel the payment. Is that possible in any way?

By the way, the Adobe Stock fast payment system is a bit too fast, a final check of the shopping cart would be desirable so no mispurchase can happen anymore.

Best regards,

Alex 

Hi Alex,

I'm sorry to hear that.

Since it is a refund request and the cancellation of the license purchase, I would request you to Contact Customer Care for the same.

Feel free to update the thread in case of any troubles.

Regards,

Sheena

Views

134

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 17, 2018 0
Adobe Employee ,
Apr 17, 2018

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Hi Alex,

I'm sorry to hear that.

Since it is a refund request and the cancellation of the license purchase, I would request you to Contact Customer Care for the same.

Feel free to update the thread in case of any troubles.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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