Missing invoice

New Here ,
Dec 03, 2018 Dec 03, 2018

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Hello,

last week I have downloaded three Adobe stock pictures. I have received one bill for only one of the photos which I can see in my account, but two are still missing. I need them for my organization.

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Adobe Employee , Dec 05, 2018 Dec 05, 2018
Hi Sarah,Please reach out to our support teamSupport FAQ: How can I contact Adobe for support?  for further assistance.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Regards,Twarita

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Adobe Employee ,
Dec 04, 2018 Dec 04, 2018

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Hi Thurid,

Thanks for reaching out to the Adobe Stock community.

I have checked your account details and noticed that you had purchased an Adobe Stock on-demand asset on 29 Nov 2018 and the other 2 assets which are licensed are considered as on-demand "overage" license. Since there is a single order number for your purchase, you have received only 1 invoice for the same.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Dec 05, 2018 Dec 05, 2018

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Hello, Twarita,

unfortunately, 3 amounts á 11,99 EUR were charged from our credit card.

I need an invoice for each amount in the accounting department.

Please send the missing receipt to Thurid or me <removed by the moderator>

Thank you very much!

regards,

Sarah

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Adobe Employee ,
Dec 05, 2018 Dec 05, 2018

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Hi Sarah,

Please reach out to our support teamSupport FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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