monthly 10 assets subscription not working

Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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Hello,

Please help me solve the 10 assets monthly subscription. Even though it was a free trial, I wasn't able to download anything without being charged, and the subscription continues monthly. I would like a refund and cancellation of subscription.

Thank you.

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Plans and purchase

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correct answers 1 Correct Answer

Adobe Employee , Nov 17, 2020 Nov 17, 2020
You have your team profile selected and your team does not have a stock subscription. You should see your name at the top of the Adobe Stock site, not your company name.

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Hi Raluca,

You will only be charged if the assets are not part of the subscription. You can filter for subscription content when you search on the site. If you require additional assistance please contact customer care, https://helpx.adobe.com/contact.html

EBQ

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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Hi EBQ,

 

The problem is that I don't get to download any asset. When choosing to download an asset, I'm asked to buy a licence and then prompted with the buying options (please see screenshot below). So far, I haven't managed to download any image despite the fact that I am billed monthly.

 

Raluca

 

Screenshot 2020-11-17 at 08.37.32.png

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Adobe Employee ,
Nov 17, 2020 Nov 17, 2020

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You have your team profile selected and your team does not have a stock subscription. You should see your name at the top of the Adobe Stock site, not your company name.

EBQ

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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Yup, this solved it. Thank you so much.

 

Raluca

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