My 10 images monthly subscrition is renewned, but assets shows 0

[#1]

Hello there!,

i have joined one month free stock on 19 june 2020. Today my plan is auto renewed. But sites shows 0 assets and i can't download any images. 

[#2]

Hello there!,

i have joined one month free stock on 19 june 2020. Today my plan is auto renewed. But sites shows 0 assets and i can't download any images. 

[#3]

Hi,

Usually, with problems like this it may be helpful to:

• clear browser caches.
• change to a different browser.
• sign out/sign in

If that does not solve the issue:

What does your license history show? 

[#4]

Hello toyou459,

Renewals occur at the same time of day as your subscription was purchased. For example if you purchased your subscription on June 19th at 4:29:09 PM, your renewal will occur the following month at that same time. I can see that you received your quota a few hours after you posted here.