My 10 images monthly subscrition is renewned, but assets shows 0

New Here ,
Jul 19, 2020 Jul 19, 2020

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Hello there!,

i have joined one month free stock on 19 june 2020. Today my plan is auto renewed. But sites shows 0 assets and i can't download any images. 

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Adobe Community Professional ,
Jul 20, 2020 Jul 20, 2020

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Hi,

 

Usually, with problems like this it may be helpful to:

  • clear browser caches.
  • change to a different browser.
  • sign out/sign in

 

If that does not solve the issue:

What does your license history show? 

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Jul 20, 2020 Jul 20, 2020

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Hello toyou459,

Renewals occur at the same time of day as your subscription was purchased. For example if you purchased your subscription on June 19th at 4:29:09 PM, your renewal will occur the following month at that same time. I can see that you received your quota a few hours after you posted here.

EBQ

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