My bought some image but they disappear from Stock

Community Beginner ,
Aug 21, 2018 Aug 21, 2018

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Hi everyone,

I bought 1 year sub and bought around 20 image with it in the first 2 month, 8 month later I came back to use them for my long term project and some of those image had disappear from my bought selection and I can't find them anywhere in the Stock search, event with the reference number.

Second question: I downloaded them when I bought them, but can I still use them for my project or did I lost the right to use them ?

Everything is on hold for the moment, but I would appreciate an answer.

Thank you

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correct answers 1 Correct Answer

Community Beginner , Aug 21, 2018 Aug 21, 2018
So my 100 not used licenses have been remove from my account ... and I lost 500 $ .. that great thxAdobe a great company !!

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Adobe Employee ,
Aug 21, 2018 Aug 21, 2018

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Hi Sebastien,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 04 of May 2017. The subscription has already been cancelled.

I apologize for the experience but the unused licenses are only valid until the last billing date from when the subscription was cancelled.

However, the images which you have downloaded once will remain in your license history forever and you can use them in future.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Community Beginner ,
Aug 21, 2018 Aug 21, 2018

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So my 100 not used licenses have been remove from my account ... and I lost 500 $ .. that great thx

Adobe a great company !!

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Community Beginner ,
Aug 21, 2018 Aug 21, 2018

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That weird because in my account it's said I still have 90 image left  ???

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Adobe Employee ,
Aug 21, 2018 Aug 21, 2018

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Sebastien,

Can you please share a screenshot of your account where you see 90 images?

Regards,

Twarita

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Adobe Employee ,
Aug 21, 2018 Aug 21, 2018

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Hello SB,

Your subscription was canceled in May. If you restart your subscription you'll have access to the licenses appearing in the counter on the Stock website.

EBQ

EBQ

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Community Beginner ,
Aug 21, 2018 Aug 21, 2018

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thank you EBQ, that's a great news . Thx a lot          

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