My downloaded .ai file is blurry and pixelated

New Here ,
Nov 07, 2018 Nov 07, 2018

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I downloaded several .ai files yesterday and this one is blurry, can you help? Thank you!

#175485573

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correct answers 1 Correct Answer

Adobe Employee , Nov 08, 2018 Nov 08, 2018
Hi GM,I confirmed the issue with the file and granted you a replacement license so you can choose another.EBQ

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Hi GM,

Are you viewing this file in Illustrator?

EBQ

EBQ

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New Here ,
Nov 08, 2018 Nov 08, 2018

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Hi EBQ,

Correct!

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Hi GM,

I confirmed the issue with the file and granted you a replacement license so you can choose another.

EBQ

EBQ

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New Here ,
Nov 08, 2018 Nov 08, 2018

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Thank you! Really appreciate it.

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New Here ,
Nov 08, 2018 Nov 08, 2018

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175485676​ is a similar image, is it possible for you to check if this one if fine before I download it? I would't like it to happen again and to trouble you one more time.

Thanks!

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Hi GM,

Unfortunately you'll have the same issue with that file. Sorry. You may want to choose a different contributor.

EBQ

EBQ

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