My stock account has disappeared

New Here ,
Sep 12, 2017 Sep 12, 2017

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I subscribed for 10 x free stock images, none I downloaded onto my pc.  I selected around 5 and downloaded them into the Libary section.  The following day the account says I have 0 items in the Library where it allows you to save pictures and the Licence history section says well, I have no history.

I've been trying to get in touch via the online Customer Service but I can't get through too many people waiting and I'm really frustrated.

Has anyone experienced this?

Is there a customer service number and email?

Thanks

Kel

Frustrated user

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correct answers 1 Correct Answer

Adobe Employee , Sep 12, 2017 Sep 12, 2017
Hi Kel,Can you please check and confirm if you have a different Adobe ID as I do not see any subscription associated with the ID you have used to post in forums?Also, you may refer to the link to contact our support team  Support FAQ: How can I contact Adobe for support? If you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Feel free to update this thread in case of any additional query.Regards,T...

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Adobe Employee ,
Sep 12, 2017 Sep 12, 2017

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Hi Kel,

Can you please check and confirm if you have a different Adobe ID as I do not see any subscription associated with the ID you have used to post in forums?

Also, you may refer to the link to contact our support team  Support FAQ: How can I contact Adobe for support?

If you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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