My Stock-photos credits are gone

New Here ,
Nov 07, 2017 Nov 07, 2017

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Hi!

I have over 50 photos/credits unused. All of a sudden they are all gone. I have payed for them and would like to have them back. Can you help me?

Thanks

Nick

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Adobe Employee , Nov 07, 2017 Nov 07, 2017
Hi Nicklas,I have checked your account details and noticed that the Adobe Stock subscription has been canceled.You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.Kindly go through Common Questions about plans, purchasing, and availability, Adobe Stock for more details.You may also contact our support team Contact Customer Care for further assistance.If you are unable to reach support through the a...

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Adobe Employee ,
Nov 07, 2017 Nov 07, 2017

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Hi Nicklas,

I have checked your account details and noticed that the Adobe Stock subscription has been canceled.You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Kindly go through Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

You may also contact our support team Contact Customer Care for further assistance.

If you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Nov 08, 2017 Nov 08, 2017

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Thank you for your response Twarita!

I have tried to connect with your support for one hour but its seams impossible to get through your system. So I hope you can help me. Im confused, hope you can bring some clarification here. Are you telling me that I have payed for 50+ licenses. Than Adobe has decided to take back the products that I have payed for and they are keeping my money as well?. Is that how it works?

Best regards

Nick

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Adobe Employee ,
Nov 08, 2017 Nov 08, 2017

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Nicklas,

Please check your private message.

Regards

Twarita

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New Here ,
Dec 04, 2017 Dec 04, 2017

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it is possible to receive those fotos credits back or payment refund?

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Adobe Employee ,
Dec 04, 2017 Dec 04, 2017

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Hi Florian,

Please check your private message.

Regards

Twarita

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