My subscription does not activate

New Here ,
Feb 27, 2020 Feb 27, 2020

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Hello,
My payment is not taken into account despite the invoice and therefore my subscription does not activate. In addition, no one answers on the support.
Regards,
Alexandra

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Plans and purchase

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Adobe Employee ,
Feb 27, 2020 Feb 27, 2020

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Hello Alexandra,

I was able to review the subscription under your account. There was an issue with your account that you recently resolved and that is why the subscription was not renewing. It should be okay now.

EBQ

EBQ

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