My subscription does not activate

[#1]

Hello,
My payment is not taken into account despite the invoice and therefore my subscription does not activate. In addition, no one answers on the support.
Regards,
Alexandra

[#2]

Hello,
My payment is not taken into account despite the invoice and therefore my subscription does not activate. In addition, no one answers on the support.
Regards,
Alexandra

[#3]

Hello Alexandra,

I was able to review the subscription under your account. There was an issue with your account that you recently resolved and that is why the subscription was not renewing. It should be okay now.

EBQ