Nach migration von Fotolia zu Adobe Stock Fehlermeldung Lizenz nicht verfügbar

New Here ,
Nov 07, 2018 Nov 07, 2018

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Hallo

Ich hatte bis jetzt ein Konto bei Fotolia. Da Adobe mich lieb gebeten hat, meinen Account zu Adobe Stock umzuziehen habe ich das gemacht.

Jetzt wollte ich ein Bild lizenzieren und erhalte nur die Meldung "Onlinelizenzen sind in Ihrer Region nicht verfügbar"

Was kann ich da machen?

Vielen Dank

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Adobe Employee , Nov 13, 2018 Nov 13, 2018
Hi MarcThe issue will be fixed tomorrow, allowing you to use the credits in your Adobe Stock account (but not purchase more).Are you able to wait another day?Kind regardsBev

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Hi there

We do not sell Adobe Stock directly in Liechtenstein.

Updated info - there is currently an issue meaning you can't use transferred credits.  We hope this will be fixed next week, but if you urgently need to use the credits, let us know and we can arrange for them to be reverted back to Fotolia.

Kind regards

Bev

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New Here ,
Nov 12, 2018 Nov 12, 2018

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Hi Beverly

I checkd it again and it is still not possible to buy the image.

I need this image as soon as posible.

The image i want is:

170056961

how long whil it take to revert my account back?

regards

marc

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Hi Marc

The issue will be fixed tomorrow, allowing you to use the credits in your Adobe Stock account (but not purchase more).

Are you able to wait another day?

Kind regards

Bev

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