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Need stock video clip in 4k...

Explorer ,
Nov 20, 2017 Nov 20, 2017

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Hi all,

I found the following stock video by a user named @iverb:

https://stock.adobe.com/stock-photo/lightning-storm-at-sea-ocean/95743073?prev_url=detail

https://us.fotolia.com/id/95743073

I like it for my project but need it in 4k.  How can I contact someone (or who) to get it rendered out in 4k??    Since it's double the resolution I'm willing to pay double the price of the 1080 HD version.   Because of the low bitrate and nature of the project...simply upscaling this one isn't acceptable (water in clip also seems to be choppy/stutters...need it smooth)

It would be helpful to not have the rain on the camera lens as well.  Any help to get a 4k render like this would be immensely appreciated!

Thanks -Josh

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correct answers 1 Correct answer

Adobe Employee , Nov 21, 2017 Nov 21, 2017

Hi Mallett,

We don't have any option for the customers to contact the contributors of any file.

You can definitely Contact Customer Care for detailed information about the same.

Regards,

Sheena

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Adobe Employee ,
Nov 20, 2017 Nov 20, 2017

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Hi Mallett,

Let me check if there is an availability of the above-mentioned video clip in 4k. Appreciate your patience.

Regards

Twarita

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Explorer ,
Nov 20, 2017 Nov 20, 2017

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Thank you for that.  Look forward to hearing back, Twarita!

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Adobe Employee ,
Nov 20, 2017 Nov 20, 2017

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Hi Mallett,

I have checked with my team, this video is available in a maximum resolution of 1080HD.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Explorer ,
Nov 20, 2017 Nov 20, 2017

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twaritar3263062  What can we do to contact the content creator and author to have them render out a 4k version??  I'm certain when money is involved for everyone...it can be done...

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Adobe Employee ,
Nov 20, 2017 Nov 20, 2017

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Unfortunately, there is no way to contact the content creator.

Regards

Twarita

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Explorer ,
Nov 20, 2017 Nov 20, 2017

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twaritar3263062 I don't understand how there's no way to contact the content creator?  You guys are selling their videos.  And cutting them checks/royalties whenever they sell some.  How do you not have a way to contact them??

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Adobe Employee ,
Nov 21, 2017 Nov 21, 2017

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Hi Mallett,

We don't have any option for the customers to contact the contributors of any file.

You can definitely Contact Customer Care for detailed information about the same.

Regards,

Sheena

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