Need to cancel my Adobe Stock Subscription

New Here ,
Jan 05, 2019 Jan 05, 2019

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So I bought a subscription for Adobe Stock and used it for a few months, but I have no use for it anymore. I'm well aware that I can't contact by phone or chat to cancel it, and of the deadline for risk-free cancellation. I'm just trying to find another way to stop paying for it. Can anyone help me?

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Adobe Employee , Jan 07, 2019 Jan 07, 2019
Manuel,I see you had signed up for Creative Cloud All Apps subscription on 06 Sep 2016. The charges which have been deducted on the 5th of each month from your account is for the Creative Cloud subscription.Regards,Twarita

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Adobe Community Professional ,
Jan 05, 2019 Jan 05, 2019

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You can contact by phone or chat: Contact Customer Care

However, I would recommend, you look first into this: Cancel your Adobe Stock membership

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 05, 2019 Jan 05, 2019

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I tried. After 30 days, I can’t call or chat with Adobe. Also, a CANCEL option doesn’t show neither does Adobe Stock. It just says “Creative Cloud All Apps” and then the charge, which I KNOW is Adobe Stock.

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Adobe Community Professional ,
Jan 05, 2019 Jan 05, 2019

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manuelf44900993  wrote

I can’t call or chat with Adobe.

Did you try the link? Contact Customer Care

Please show a screenshot (please edit private info out) where you are stuck!

Did you follow the instruction here? Cancel your Adobe Stock membership

Just saying that you « can’t cancel » does unfortuneatly not help me to understand more in detail where your problem is located.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 05, 2019 Jan 05, 2019

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It says that after 30 days, I will be unable to contact Adobe via phone or chat. When I try to go into the Contact link and set my settings, the only contact option it gives me for Adobe Stock is Forum. BTW, if you ask, I definitely know the charge is for Adobe Stock. Here's what it looks like:

Untitled-1.jpg

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Adobe Community Professional ,
Jan 05, 2019 Jan 05, 2019

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« It say’s » is still not clear to me. I’ll call for help from Adobe. 🙂

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 07, 2019 Jan 07, 2019

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Hi Manuel,

We apologize for the inconvenience caused to you.

I have checked your account details and noticed that your Adobe Stock subscription has already been cancelled.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jan 07, 2019 Jan 07, 2019

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Then where are the charges coming from?

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Adobe Employee ,
Jan 07, 2019 Jan 07, 2019

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Manuel,

I see you had signed up for Creative Cloud All Apps subscription on 06 Sep 2016. The charges which have been deducted on the 5th of each month from your account is for the Creative Cloud subscription.

Regards,

Twarita

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