Not able to import videos from Stock

Community Beginner ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

Is this your Adobe CC user profile name? I've got the same issue as EditorPete.

TOPICS
Creative Cloud Integration, Troubleshooting

Views

58

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

No it's not the user profile, it was in the user's billing address. Crazy I know.

@Bails_321 Could you please provide more details of your issue?

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 30, 2021 Mar 30, 2021

Copy link to clipboard

Copied

LATEST

I've added MP4's to my CC Library, light leaks,fire etc. I can see all the files in After Effects libraries but 'right-click, add to project' does nothing and if I drag them straight into my comp, it puts a placeholder instead and in my project window the icon of the video has colour bars and a shopping cart to license the video but they're my own.

Adding pictures works fine though?

Also adding the same files with the same method (libraries) in Premiere Pro works perfectly.

 

Appreciate any help, thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines