Not able to see full License History

Dec 17, 2019

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Hey is anyone else having an issue accessing their full license history? I am only able to see a couple of my most recently licensed items, but I know we have a whole big library of images we've licensed. I used to be able to see all of them, but now it only shows me one page and there is no pagination at the bottom. 

 

Anyone else having this issue? 

 

I tried to contact support using the chatbot on the site, but it took 10 minutes after giving my email for the rep to tell me how many available images I have available to me - which is not even what I asked. 

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Not able to see full License History

Dec 17, 2019

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Hey is anyone else having an issue accessing their full license history? I am only able to see a couple of my most recently licensed items, but I know we have a whole big library of images we've licensed. I used to be able to see all of them, but now it only shows me one page and there is no pagination at the bottom. 

 

Anyone else having this issue? 

 

I tried to contact support using the chatbot on the site, but it took 10 minutes after giving my email for the rep to tell me how many available images I have available to me - which is not even what I asked. 

TOPICS
Licensing

Views

35

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 17, 2019 0
Adobe Employee ,
Dec 17, 2019

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Hi R.,

Is it possible you have more than one Adobe ID? I looked up your account you are using here on the forums and I see that under your team entitlement there are only 7 licensed assets in your license history and none under your personal entitlement.

 

EBQ

EBQ

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