Not able to subscribe to adobe stock or purchase images...

New Here ,
Dec 03, 2018 Dec 03, 2018

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Logged in and tried to license images and I get a popup saying "Welcome back! Good News, looks like you already have a plan." -- I click OK and I'm back to square one. Image was not licensed, downloaded or added to my library.

Attempted this on Safari and Chrome after logging in and out and clearing my cache. Worked a week ago, now it doesn't.

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Adobe Employee ,
Dec 03, 2018 Dec 03, 2018

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Looping in EvilBugQueen1 to help you with the issue.

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Adobe Employee ,
Dec 03, 2018 Dec 03, 2018

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Hi K. P.,

I'm looking into your issue.

EBQ

EBQ

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Adobe Employee ,
Dec 03, 2018 Dec 03, 2018

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Hello K. P.,

I reviewed your Stock subscription using the Adobe ID you are using on the forums. I can see that there was a duplicate subscription on your that wasn't properly provisioned. It was to your advantage, but I have closed this subscription.

Can you please try to license again and let me know how that goes?

EBQ

EBQ

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