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I apologize for the way your case was handled. It appears that your case was closed instead of being escalated to the appropriate team. I will pass this on to our customer care leadership team and they will work to resolve your issue. Please let me know if you do not receive any update in the next 24 hours and I'll follow up.
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Customer care has attempted to contact you via email to help you resolve your issue. Please respond to the message or contact customer care, https://helpx.adobe.com/contact.html. Reference case number: ADB-10776299-K7G2