On demand plan

New Here ,
Nov 23, 2017 Nov 23, 2017

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I've attempted live chat with Adobe Support several times but have not managed to get a positive outcome.

I used to have an 'On demand' purchasing plan with Adobe Stock, but this seems to have been stopped in favour of a 10 images per month plan. Am I right in thinking this?

When I try to update the payment details for my plan it doesn't work, and directs me to start a monthly plan, which I don't want. Frustrating.

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correct answers 1 Correct Answer

Adobe Employee , Nov 30, 2017 Nov 30, 2017
Our engineering team looked into this but were not able to replicate the issue unfortunately.  The licenses from the free trial are available to use until 8th December.  If you have issues licensing a single image after this date, please let us know so we can work with you to resolve it.Kind regardsBev

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Adobe Employee ,
Nov 23, 2017 Nov 23, 2017

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Hi there

It looks like the credit card details were updated successfully for the On Demand Stock option, but when you tried to place an order, it was still using the old details.

Let me check this with our engineering team.  In the meantime, you still have 9 licenses available to use.

Sorry for any inconvenience caused.

Thanks

Bev

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New Here ,
Nov 23, 2017 Nov 23, 2017

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Wow that's the best answer I've had yet, all the online chats I've had have been a total waste of time, may as well talk to the wall.

Yes I entered in to a free month plan but I've cancelled it as I don't want to pay monthly.

If I could just pay on demand again that would be great, I've updated my card details several times.

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Adobe Employee ,
Nov 23, 2017 Nov 23, 2017

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We'll do our best to get this resolved for you.  The licenses from the free trial are still available in your account so you're welcome to use them.

Thanks

Bev

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Adobe Employee ,
Nov 30, 2017 Nov 30, 2017

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Our engineering team looked into this but were not able to replicate the issue unfortunately.  The licenses from the free trial are available to use until 8th December.  If you have issues licensing a single image after this date, please let us know so we can work with you to resolve it.

Kind regards

Bev

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