Opinion: The "Credits" and "Images"UI is confusing

Contributor ,
Jun 14, 2019 Jun 14, 2019

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I'm a long time user of Shutterstock but switched to Adobe Stock because the content is more vetted and it seems to have fare less duplicates.

My largest complaint is this:

Screen Shot 2019-06-14 at 12.20.17 PM.png

Coming from Shutterstock this looks to me as if I've downloaded 7 images and have 0 images remaining. Even a link on this help page titled "Subscription plans and Credit packs" is broken and goes to a 404. I'm requesting Adobe consider reworking that taskbar and making it very clear what a Credit and what an Image is, especially since credits can technically be an image.

A simple hover callout would be helpful.

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Adobe Employee ,
Jun 14, 2019 Jun 14, 2019

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Hi M. K.,

Thank you for the feedback regarding the counters in our navigation bar. I have forwarded this to our product management team. I can reproduce the 404 error and will work to have that fixed.

EBQ

EBQ

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Contributor ,
Jun 14, 2019 Jun 14, 2019

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Awesome, I appreciate it!

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Adobe Employee ,
Jun 17, 2019 Jun 17, 2019

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Hi M. K.,

Are you still seeing the 404 error for Common Questions, Adobe Stock? I can no longer reproduce the error and want to confirm same with you.

EBQ

EBQ

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Contributor ,
Jun 17, 2019 Jun 17, 2019

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It's still throwing the error for me, even with a reset cache in a private browser.

The link that isn't loading is https://helpx.adobe.com/stock/help/subscription-plans-credit-packs.html

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Adobe Employee ,
Jun 17, 2019 Jun 17, 2019

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Hi M. K.,

Thanks for the additional information. I'm seeing the error as well. I've reported this and will provide an update when it's been fixed.

EBQ

EBQ

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