Order Cancellation

New Here ,
Jun 24, 2017

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Good afternoon,

I would like to cancel the payment of an Adobe Stock license made this afternoon.

The order number is # ADD000567858ES and the amount of 59.99 €. I had never used the product before, I do not know the functioning of the page and, having 10 free images, I thought it was with all the licenses. I urgently request the cancellation of the operation and the return of the money.

Greetings,

Nacho Herranz

I understand.

But you will need to Contact customer care for the request.

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Order Cancellation

New Here ,
Jun 24, 2017

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Good afternoon,

I would like to cancel the payment of an Adobe Stock license made this afternoon.

The order number is # ADD000567858ES and the amount of 59.99 €. I had never used the product before, I do not know the functioning of the page and, having 10 free images, I thought it was with all the licenses. I urgently request the cancellation of the operation and the return of the money.

Greetings,

Nacho Herranz

I understand.

But you will need to Contact customer care for the request.

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871

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Jun 24, 2017 0
Adobe Employee ,
Jun 25, 2017

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Hi Luis,

You can now self cancel your plan from your accounts page on adobe.com.

Please see Cancel your Adobe Stock membership for the detailed steps.

In case, you are unable to cancel it yourself, please contact the support through call/chat.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please go through the Adobe - Subscription Terms as well.

Regards,

Sheena

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Jun 25, 2017 0
New Here ,
Jun 25, 2017

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But I, what I'm requesting, is that I get back 59,99 euros

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Jun 25, 2017 0
New Here ,
Jun 25, 2017

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I have to pay the money because I did not want to buy that license. Neither that license nor any

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Jun 25, 2017 0
Adobe Employee ,
Jun 27, 2017

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I understand.

But you will need to Contact customer care for the request.

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Jun 27, 2017 0
Adobe Community Professional ,
Jul 19, 2018

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I have the same problem the customer support is useless...no place to click on return money

Chana

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Jul 19, 2018 0
Adobe Community Professional ,
Jul 19, 2018

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I have the same problem purchased by mistake a video that I do not need. Clicked on it and the payment went automatically.

How do I get the money back?

We received your payment — thank you!
If you'd like to print your invoice, sign in to view your Billing History under Manage Account.
Order details:
Order #ADB035803886
Order Date: July 19, 2018
Adobe Stock – On demandUS$79.99
Subtotal: US$79.99
Tax/VAT: US$0.00
Total payment today: US$79.99

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Jul 19, 2018 0
Adobe Employee ,
Jul 20, 2018

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Hi Chana,

Sorry to hear that you are facing issues with Adobe Stock services.

Since the file which you have licensed accidentally is an on-demand purchase, I would request you to contact our support team for the refund related requests Support FAQ: How can I contact Adobe for support? (on-demand purchases are non-refundable but you can check with them for exceptions).

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face any trouble, feel free to update this thread.

Regards,

Twarita

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Jul 20, 2018 0
Adobe Community Professional ,
Jul 20, 2018

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This does not help! all these likns re going to questions about things that not related to cancelling an order that was a mistake.

Tried to call and no help also.

I contacted the Credit Card Company to dispute the charges.

Can you have a direct link to a direct solution to cancel the order?

Chana

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Jul 20, 2018 0
Adobe Community Professional ,
Jul 20, 2018

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This does not help! all these likns re going to questions about things that

not related to cancelling an order that was a mistake.

Tried to call and no help also.

I contacted the Credit Card Company to dispute the charges.

Can you have a direct link to a direct solution to cancel the order?

Chana

From my CLOUD to YOURS

310.980.1583ACE/ACI/ACP/UGM/AEL

Chana Messer

about.me/chana.messer

<http://about.me/chana.messer>

310.980.1

@chanam

http://www.chanamesser.com

http://chanamesser.myportfolio.com/ <http://chanaart.prosite.com/>

On Fri, Jul 20, 2018 at 6:52 AM, twaritar3263062 <forums_noreply@adobe.com>

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Jul 20, 2018 0
Adobe Employee ,
Jul 20, 2018

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Hi Chana,

I've got your request. Allow me sometime to get the issue checked and rectified for you.

I'll be replying to your email.

Regards,

Sheena

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Jul 20, 2018 0
New Here ,
Jul 19, 2018

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I would like to cancel the order for Adobe LiveCycle designer. I have talk to people on the phone got transferred a few times and now I am chatting. My order # is ADB035816414

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Jul 19, 2018 0
Most Valuable Participant ,
Jul 19, 2018

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Jul 19, 2018 0
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