orders listed in my account, no email for them, or not showing up on CC statement

New Here ,
Oct 13, 2020 Oct 13, 2020

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I have tons of orders showing up when i view my invoices, but i have not recieved a email confirmation for many of those orders, nor do they show up in my credit card bill.

 

I am trying to find out if they are legit orders that havent been billed yet, or just a technical glitch.

 

I have spent the last week calling Adobe but its been useless, nobody can give me a straight answer, and any promise of a call back from a supervisor never occurs.

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Plans and purchase

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Adobe Employee ,
Oct 13, 2020 Oct 13, 2020

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Hi rr...,

Have you checked your junk mail folder? Adobe sends an order confirmation message when you complete any purchase or  order. You can also review these on your account page: https://account.adobe.com 

Click on Plans then click on Order history to see orders or Billing history to see individual invoices.

 

If you are still having difficulty let me know.

EBQ

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New Here ,
Oct 13, 2020 Oct 13, 2020

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Hi, yes i have and dont see anything.

I had a call with 2 seperate adobe agents and neither could figure out what was going on, and i was trying to arrange a call back from a supervisor but keep getting the run around

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New Here ,
Oct 13, 2020 Oct 13, 2020

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Whoops, replied from my other account by accident.

But yes, nothing in my junk email, and cannot get a straight answer from support.

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Adobe Employee ,
Oct 13, 2020 Oct 13, 2020

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I'm sorry to hear that. Let me reach out to my contact in customer care and see if we can have someone make contact with you. It may take a day or two.

EBQ

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Adobe Employee ,
Oct 13, 2020 Oct 13, 2020

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Are you sure you were signed into Account Management with the correct account?

EBQ

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New Here ,
Oct 13, 2020 Oct 13, 2020

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Hey, someone from Adobe finally called me back

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