Paid subscription - will not allow me Adobe Stock.....

New Here ,
Apr 08, 2017

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Would a manager or Adobe Stock expert please email me ASAP on

<REMOVED BY MODERATOR>  I keep getting cut off from Adobe chat..................

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<REMOVED BY MODERATOR>

<REMOVED BY MODERATOR>

<REMOVED BY MODERATOR>

Hi Erik,

I apologize for the trouble but please let me know what is the issue that you are facing with the Adobe stock services so that I can help you.

In case you still wish to get in touch with the support, please follow Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Sheena

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Paid subscription - will not allow me Adobe Stock.....

New Here ,
Apr 08, 2017

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Would a manager or Adobe Stock expert please email me ASAP on

<REMOVED BY MODERATOR>  I keep getting cut off from Adobe chat..................

--

<REMOVED BY MODERATOR>

<REMOVED BY MODERATOR>

<REMOVED BY MODERATOR>

Hi Erik,

I apologize for the trouble but please let me know what is the issue that you are facing with the Adobe stock services so that I can help you.

In case you still wish to get in touch with the support, please follow Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Sheena

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Apr 08, 2017 0
Adobe Employee ,
Apr 10, 2017

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Hi Erik,

I apologize for the trouble but please let me know what is the issue that you are facing with the Adobe stock services so that I can help you.

In case you still wish to get in touch with the support, please follow Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Sheena

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Apr 10, 2017 0
New Here ,
Apr 10, 2017

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Hi Sheena,

The issue is that I have a paid subscription to Adobe Stock and your billing system keeps asking me repeatedly for my credit card, etc... again.  I am not going to do that because you have already charged my card once.  In other words your system will not recognize me as a paid subscription.  Please add correctly to my account.  If you want my account information then private message me.  Thanks.

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Apr 10, 2017 0
New Here ,
Apr 10, 2017

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I just tested another paid feature out on my android here and it is not showing as paid either.  See attached screen shot.  I have ALSO already paid for this "PDF PACK" and "ADOBE PRO DC".  So this leads me to believe one of 2 things.  Either you are having a billing system issue or else my account is corrupt.  I really need to get all this working tonight.  If you have to, temporarily set up my account with my personal email me.  Email me for details.....

Erik

Screenshot_20170410-202150.png

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Apr 10, 2017 0
Adobe Employee ,
Apr 11, 2017

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Hi Erik,

Please see the private message I sent.

Regards,

Sheena

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Apr 11, 2017 0
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