Payed for 2 months and now I doesn't show my image allowance?

New Here ,
Jun 20, 2018

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Ive payed for the £10 bundle and I cancelled after 2 months.

It said I had 19 images left after I used one image.

I log in today and now its saying I have to subscribe again?

Where are the 19 images I have paid for?

Hi Kian,

Sorry to hear that.

I have checked your account details and noticed that your Adobe Stock subscription has been cancelled and that is the reason the remaining assets got expired on 3rd of June, 2018 since you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

(After the cancellation of the subscription, the assets are valid until the last billing date, after which the licenses get forfeited).

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Payed for 2 months and now I doesn't show my image allowance?

New Here ,
Jun 20, 2018

Copy link to clipboard

Copied

Ive payed for the £10 bundle and I cancelled after 2 months.

It said I had 19 images left after I used one image.

I log in today and now its saying I have to subscribe again?

Where are the 19 images I have paid for?

Hi Kian,

Sorry to hear that.

I have checked your account details and noticed that your Adobe Stock subscription has been cancelled and that is the reason the remaining assets got expired on 3rd of June, 2018 since you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

(After the cancellation of the subscription, the assets are valid until the last billing date, after which the licenses get forfeited).

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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78

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 20, 2018 0
Adobe Employee ,
Jun 20, 2018

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Hi Kian,

Sorry to hear that.

I have checked your account details and noticed that your Adobe Stock subscription has been cancelled and that is the reason the remaining assets got expired on 3rd of June, 2018 since you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

(After the cancellation of the subscription, the assets are valid until the last billing date, after which the licenses get forfeited).

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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