Paying £23.99 a month for service I didn't know I'd signed up for!

New Here ,
Nov 03, 2017

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Hello,

As with many others I see that Adobe has been taking £23.99 from me every month for a service I believed was only a 10 photo trial and had been cancelled  and has never been used since. And when I try and go to the cancellation page it will not load (convenient?).

I'm disappointed in Adobe and would like a refund, it is ridiculous how they will quietly keep taking money from an account you can see hasn't been accessed! I cannot go into the chat as I can't load it on my phone. You shouldn't be taking money from dormant accounts, such practices are unlikely to make customers fond of the brand...!

Thank you,

Hi Mark,

I apologize for the troubles you have faced.

I believe you are referring to the promo offer for 10 free images. Please see the terms for the same here: Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock

Please Contact Customer Care for the cancellation and refund requests.

You may refer to Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach support.

Regards,

Sheena

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Paying £23.99 a month for service I didn't know I'd signed up for!

New Here ,
Nov 03, 2017

Copy link to clipboard

Copied

Hello,

As with many others I see that Adobe has been taking £23.99 from me every month for a service I believed was only a 10 photo trial and had been cancelled  and has never been used since. And when I try and go to the cancellation page it will not load (convenient?).

I'm disappointed in Adobe and would like a refund, it is ridiculous how they will quietly keep taking money from an account you can see hasn't been accessed! I cannot go into the chat as I can't load it on my phone. You shouldn't be taking money from dormant accounts, such practices are unlikely to make customers fond of the brand...!

Thank you,

Hi Mark,

I apologize for the troubles you have faced.

I believe you are referring to the promo offer for 10 free images. Please see the terms for the same here: Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock

Please Contact Customer Care for the cancellation and refund requests.

You may refer to Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach support.

Regards,

Sheena

Views

917

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 03, 2017 0
Adobe Employee ,
Nov 03, 2017

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Hi Mark,

I apologize for the troubles you have faced.

I believe you are referring to the promo offer for 10 free images. Please see the terms for the same here: Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock

Please Contact Customer Care for the cancellation and refund requests.

You may refer to Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach support.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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