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Nov 28, 2018

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I've just finished my one-month free subscription for Stock. I want to delete the subscription but I think it's too late... Do I have to pay the next month? If needed, I'll do it... But I don't know why, I've changed two different payment methods (PayPal and credit card) but all the time the payment is refused... Please cancel my subscription!

Hi Arianna,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 28 Oct 2018. The first month was a free trial, after which you have been charged from the second month(November 2018) through Paypal.

You can now self-cancel your plan Cancel your Adobe Stock membership  by following the steps as mentioned in the help document.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation and refund related issues.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Payment method failed

Nov 28, 2018

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I've just finished my one-month free subscription for Stock. I want to delete the subscription but I think it's too late... Do I have to pay the next month? If needed, I'll do it... But I don't know why, I've changed two different payment methods (PayPal and credit card) but all the time the payment is refused... Please cancel my subscription!

Hi Arianna,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 28 Oct 2018. The first month was a free trial, after which you have been charged from the second month(November 2018) through Paypal.

You can now self-cancel your plan Cancel your Adobe Stock membership  by following the steps as mentioned in the help document.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation and refund related issues.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Nov 28, 2018 0
Adobe Employee ,
Nov 28, 2018

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Hi Arianna,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 28 Oct 2018. The first month was a free trial, after which you have been charged from the second month(November 2018) through Paypal.

You can now self-cancel your plan Cancel your Adobe Stock membership  by following the steps as mentioned in the help document.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation and refund related issues.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Nov 28, 2018 2
Nov 28, 2018

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Thanks a lot. Your customer care is very efficient.

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Nov 28, 2018 0
Adobe Employee ,
Nov 29, 2018

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You are welcome!

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Nov 29, 2018 0
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