Paypal Error on Image Purchase

New Here ,
Nov 17, 2017

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Why is the paypal option for purchasing an image not working.  Paypal was down to 2 days and now there is an error when I try to purchase.  Any idea when this will be fixed?

Hi Skip,

I see that since your last contact here that you were able to successfully make a purchase. Please let us know if you require further assistance.

EBQ

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Paypal Error on Image Purchase

New Here ,
Nov 17, 2017

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Why is the paypal option for purchasing an image not working.  Paypal was down to 2 days and now there is an error when I try to purchase.  Any idea when this will be fixed?

Hi Skip,

I see that since your last contact here that you were able to successfully make a purchase. Please let us know if you require further assistance.

EBQ

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Nov 17, 2017 0
Adobe Employee ,
Nov 17, 2017

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Hi Skip,

Can you please provide a screenshot of the error?

EBQ

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Nov 17, 2017 1
New Here ,
Nov 17, 2017

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Here is the image after selecting the image to purchase.

Once I click on place secure order this is the error that displays.

On Fri, Nov 17, 2017 at 12:40 PM, EvilBugQueen1 <forums_noreply@adobe.com>

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Nov 17, 2017 0
Adobe Employee ,
Nov 17, 2017

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I'm sorry, Skip. Your attachment didn't come through.

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Nov 17, 2017 1
New Here ,
Nov 17, 2017

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I have attached a doc with the images. Hopefully you will get this.

Thanks.

On Fri, Nov 17, 2017 at 3:26 PM, EvilBugQueen1 <forums_noreply@adobe.com>

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Nov 17, 2017 0
Adobe Employee ,
Nov 17, 2017

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Hi Skip,

Is it possible you are using Firefox to send your screenshot? Firefox doesn't always  play well with the forums. Can you try once more from a different browser?

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Nov 17, 2017 1
New Here ,
Nov 20, 2017

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This is a jpg image of the error.

On Mon, Nov 20, 2017 at 7:57 AM, Sheena Kaul <forums_noreply@adobe.com>

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Nov 20, 2017 0
Adobe Employee ,
Nov 21, 2017

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Hi Skip,

I know you are trying to attach the screenshot but it isn't coming through as I am assuming that you are doing it via email.

Please see the screenshot below to understand the option of sending the screenshot on forums:

Regards,

Sheena

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Nov 21, 2017 0
New Here ,
Nov 21, 2017

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Nov 21, 2017 0
Adobe Employee ,
Nov 21, 2017

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Looping in EvilBugQueen1

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Nov 21, 2017 0
New Here ,
Nov 28, 2017

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Anything on this error yet? 

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Nov 28, 2017 0
Adobe Employee ,
Nov 28, 2017

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Hi there,

This issue has been resolved.

I don't see any other customer reporting the same.

Are you still facing some issues?

Regards,

Sheena

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Nov 28, 2017 0
New Here ,
Nov 28, 2017

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Sheena,

This issue is not resolved.  I am still getting the same error message.

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Nov 28, 2017 0
Adobe Employee ,
Nov 28, 2017

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Looping in EvilBugQueen1 to investigate more on this.

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Nov 28, 2017 0
Adobe Employee ,
Nov 29, 2017

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Hi Skip,

I see that since your last contact here that you were able to successfully make a purchase. Please let us know if you require further assistance.

EBQ

EBQ

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Nov 29, 2017 1
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