pictures lost

New Here ,
Dec 02, 2019

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I had suspended subscription because I lost credit card. I lost 94 pictures when I updated my new credit card. Now I have only 8 pictures.  What I have to do to get back my pictures?

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Correct answer by Abambo | Adobe Community Professional

When you cancel your subscription you loose the accumulated unused credits. That's standard behaviour and noted in the conditions. You need to contact Customer Support and negotiate the credits back. 

 

https://helpx.adobe.com/contact.html

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pictures lost

New Here ,
Dec 02, 2019

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I had suspended subscription because I lost credit card. I lost 94 pictures when I updated my new credit card. Now I have only 8 pictures.  What I have to do to get back my pictures?

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

When you cancel your subscription you loose the accumulated unused credits. That's standard behaviour and noted in the conditions. You need to contact Customer Support and negotiate the credits back. 

 

https://helpx.adobe.com/contact.html

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Licensing

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Dec 02, 2019 0
Adobe Community Professional ,
Dec 03, 2019

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When you cancel your subscription you loose the accumulated unused credits. That's standard behaviour and noted in the conditions. You need to contact Customer Support and negotiate the credits back. 

 

https://helpx.adobe.com/contact.html

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Dec 03, 2019 0
New Here ,
Dec 04, 2019

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Thank you for your reply but I didn't canceled subscription. I updated my new credit card because I had suspended subscription. Where (to who) can I write to negotiate the credits back? In this link https://helpx.adobe.com/contact.html Adobe support describe many things but I can't find link or e-mail address or another option where can I describe my situation.

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Dec 04, 2019 0
Adobe Community Professional ,
Dec 04, 2019

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It looks it got cancelled... at least technically.

You need to click the little call-out at the bottom right of the page. That’s the chat. Type agent to bypass the chat bot.

Update this thread if you need further help.

Regards,

Abambo



Lucien SCHILLING


Sent from my iPad
Regards, Abambo
Hard- and Software Engineer and Photographer.

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Dec 04, 2019 0
Abambo LATEST
Adobe Community Professional ,
Dec 06, 2019

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Did it work out?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Dec 06, 2019 0
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