pixels in images

New Here ,
Nov 19, 2020 Nov 19, 2020

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I downloaded three vector images (both in .jpeg and .ai). Opened them in Photoshop and InDesign. They look wrong (even in Finder). There are pixels, misshaped objects and the font in the bottom one. Never had this issue before. My colleague also tried to download them on her Mac - same issue. Any ideas?

 

 

AdobeStock_297503725.jpegAdobeStock_302442606.jpegAdobeStock_304002611.jpeg

 

 

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Asset Quality, Download, Troubleshooting

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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Hi @Linda5FE7

Please provide the asset IDs and I can send these for review.

EBQ

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New Here ,
Nov 20, 2020 Nov 20, 2020

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Hi!

 

Thank you.

Asset IDs:

AdobeStock_304002611

AdobeStock_302442606

AdobeStock_297503725

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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Hi Linda,

Thank you for providing these. I agree the text in the .ai file is not crisp. I see that you reported these to our customer care team and you've already been granted replacement licenses.

 

I noticed something odd when reviewing these files under your account. Can you tell me did you have any issues when licensing these files?

EBQ

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New Here ,
Nov 26, 2020 Nov 26, 2020

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Hi!

 

Yes, I reported this to customer care, and they told me to post it here.

There is something wrong with all three files in both .ai and .jpg.

 

See all the large pixels in the shadows in all three images, and in the bottom image the cloud is totally misshaped as well.

 

No issues licensing I don´t think, but the downloads are not right.

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Adobe Employee ,
Nov 30, 2020 Nov 30, 2020

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Thank you for the additional information.

EBQ

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