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Please cancel the payment..

New Here ,
Dec 22, 2020 Dec 22, 2020

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I started the free experience two months ago and was going to cancel the payment after downloading only one image.

But I've been out of my mind for two weeks, and I've never seen the payment details since I paid a month ago.

I haven't downloaded a single image in two months, and I won't be able to download it in the future.

I'm a student who hasn't made a profit yet.

Please give me a refund starting from this month's payment details.

I beg you.

I think The automatic renewal system makes citizens poor.

Please. Thank you

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Plans and purchase

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correct answers 1 Correct Answer

New Here , Dec 23, 2020 Dec 23, 2020
Hi, I solved this problem yesterday.I'll show you how.First, access Adobe site and press 'support' at the top.And, press 'contact us'.Then the chat window will open.Now you can use that chat to explain your situation to the counselor.I hope my explanation will help you.

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New Here ,
Dec 23, 2020 Dec 23, 2020

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My 76 year old dad has been paying 35.00 per month for 3 years for Adobe Stock.  He only uses his computer to access internet, he does not use applications of any sort.  We have no idea how this has been purchased or why?  Can anyone tell me what it is all about?  Thanks

Bernadette

 

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New Here ,
Dec 23, 2020 Dec 23, 2020

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Hi, I solved this problem yesterday.

I'll show you how.

First, access Adobe site and press 'support' at the top.

And, press 'contact us'.

Then the chat window will open.

Now you can use that chat to explain your situation to the counselor.

I hope my explanation will help you.

 

 

 

 

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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@david5D1F 

If you are not able to cancel your dad's subscription please let me know. I should be able to get you some help with that.

EBQ

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